Hotel Services


American Airlines: 1-800-433-7300

Delta Airlines: 1-800-221-1212

Southwest Airlines: 1-800-435-9792

United Airlines: 1-800-241-6522

USAirways: 1-800-428-4322


The hotel can provide baby cribs/pack-n-plays and rollaway beds with advance notice. We also have a supply of often forgotten travel necessities, such as shampoo and disposable razors.

Check Cashing

Due to the limited amount of cash kept on the property, the hotel is unable to provide check cashing services. Please contact the front desk for directions to the nearest bank or ATM.

Credit Information

We accept American Express, Discover, MasterCard, and Visa.

Cribs / Pack-N-Plays

Are available as a complimentary special request item through the front desk. The number of available cribs/pack-n-plays is limited and will be provided on a first come, first served basis.


In the event of an emergency, medical or otherwise, please contact the front desk for immediate attention. We also recommend 911 to be contacted.

Exercise Room

Our exercise facilities are fully equipped for your fitness needs. They are available 24 hours a day to all hotel guests and are conveniently located on the first floor next to the pool room.

Fire Emergency

The hotel is fully equipped with modern fire prevention devices. For your additional safety, please familiarize yourself with the fire alarm locations, exit routes and the fire safety guides. This information is posted on the back of each guest room door.

Key Card

Should you lose your key card please notify the front desk immediately so that your lock may be re-coded. Please return your key card to the front desk upon check-out.

Lost and Found

For articles lost or found, please contact the executive housekeeper by dialing 4910 from your guest room phone.

Packages and Messages

Packages and messages received at the hotel may be collected by either calling or stopping by the front desk.

Postage Stamps

Postage is available at current postal rates at the front desk.

Safety Deposit Boxes

Please do not leave money or valuables in your room. Under state law the hotel cannot be responsible for the loss of articles unless properly secured in the safety deposit box located at the front desk. For the security of your valuables, please let us be of service.

Sales Office

For personal assistance in group accommodations, please contact our sales department by stopping by the front desk.


Your safety and security are of the utmost concern to those of us who welcome you as our guest. Please familiarize yourself with the Safety Guidelines provided in this directory. If a security need arises, please contact the front desk for immediate attention.


Sales taxes are based on local and/or federal requirements. Please contact the front desk for a description/amounts of all applicable taxes charged by the hotel.


We will be happy to arrange for taxi service or make recommendations concerning your transportation needs.

Wake-Up Service

If you would like a wake-up call, please notify the front desk.

Bank - ATM Service

An ATM is conveniently located in the 1st floor lobby adjacent to the elevators.

Banquets And Catering

The hotel offers fine banquet and meeting facilities for business meetings or special occasions. Please contact our catering staff for expert assistance by stopping by the front desk.


A full cook-to-order breakfast is offered from 6am - 10am​ on weekdays and 7am - 11 on weekends.

Business Center Services

The business center is conveniently located on the 1st floor with internet access, copy services and other computer related business services. Our services are available to all hotel guests 24 hours a day.

Chamber of Commerce

For maps and area information, contact the Chamber of Commerce at Lewiston Auburn Metropolitan Area Chamber of Commerce (207) 783-2249.


Check-out time is Noon.

Dry Cleaning and Laundry

For your convenience, a laundry bag and dry cleaning list are provided in each room. No service on Saturday, Sunday or holidays. Next day service if articles are received at the front desk by 9:00am or same day service may be available upon request. Coin operated guest laundry is located on the 2nd and 5th floors, and open 24 hours daily. Laundry detergent and fabric softener are available in the Pavilion Pantry located next to the front desk. Change is available at the front desk.

Gift Shop

Our retail shop, the Pavilion Pantry, is located in the main lobby adjacent to the front desk. A variety of interesting gifts and souvenirs are available, as well as health care products, magazines, newspapers and snacks. The gift shop is open 24/7.

Ice and Vending Machines

Ice machines are located on each guest room floor adjacent to the elevators.


Self parking is available for all registered hotel guests and is complimentary. The hotel cannot be responsible for items left in vehicles on the hotel property.


Reservations may be made nationwide by dialing our toll-free number 1-877-STAY-HGI (1-877-782-9444), online at, or contact the front desk for assistance.


Our hotel restaurant, the Garden Grille & Bar, is located in the main lobby. Hours are Monday through Friday from 6am - 10am for breakfast and 5pm - 10pm for dinner; Saturday and Sunday from 7am - 11am for breakfast and 5pm - 10pm for dinner. Room Service is available for dinner from 5pm - 10pm nightly.

Rollaway Beds

Rollaway beds are available as a complimentary special request item through the front desk. The number of rollaway beds is limited and provided on a first come, first served basis.

Swimming Pool

Our indoor heated swimming pool is open from 5am to 10pm. Children must be accompanied by a guardian. No glass or beverages on premises. Swim at your own risk, as there is no lifeguard on duty.