Property Amenities & Guide
Welcome to the Hilton Garden Inn Auburn Riverwatch
We understand what you need to get from one bustling business day to the next. In this directory you will find more information about our property and its guest services. If there is anything else we can do to help you with your stay, please contact the Manager on Duty who will be happy to assist you.
A Tradition of Hospitality.
On behalf of the entire Hilton Garden Inn team, welcome to our hotel. We are proud to be a part of the tradition established more than eighty years ago, by Conrad Hilton. Today, we are a member of the Hilton Portfolio of Brands which, together, is setting new standards in the hospitality industry.
Throughout your stay with us, our team is committed to your comfort. With our commitment to service, our team members pride themselves on providing service that is unparalleled. For assistance, please use our Guest Services Hotline located on your guest room phone.
Enjoy your stay!
FOR IMMEDIATE RESPONSE TO YOUR NEEDS, PLEASE TOUCH GUEST SERVICE HOTLINE BUTTON OR DIAL 0 ON YOUR GUEST ROOM TELEPHONE
Hilton Garden Inn Auburn Riverwatch
14 Great Falls Plaza, Auburn, ME 04210
www.HGI.com or 1-877-STAY-HGI (1-877-782-9444)
Garden Grille & Bar Restaurant
Start your day with a hot cooked-to-order breakfast including items such as pancakes, French toast, assorted breakfast meats, potatoes, eggs and omelets, and our signature waffles with scrumptious toppings. Juice, coffee, tea or milk included. And wind down in the evening with sophisticated bites, handcrafted cocktails, and a full dinner menu.
6:00 am to 10:00 am, Monday - Friday | 7:00 am to 11:00 am, Saturday - Sunday
(Table Service and In-Room Dining)
5:00 pm to 9:00 pm, Daily
Garden Grille & Bar Menu
Hilton HonorsTM Program
With Hilton HonorsTM, you are more than our guest. You are a member. Honors points can be redeemed for a world of free travel - from free hotel nights to airline flights to merchandise from top retailers. To enroll instantly in the Hilton Honors program, speak with a team member at the Front Desk or visit www.honors.com.
Conveniently located next to the Front Desk, the Pavilion Pantry offers a selection of food, beverage and sundry items at reasonable prices. Accessible 24-hours a day, you can find any forgotten travel items, a late night snack, or microwaveable meals that can be enjoyed in the comfort of your guest room.
Garden Grille & Bar
Get a sunny start with a cooked-to-order breakfast, just the way you like it. And wind down in the evening with sophisticated bites, handcrafted cocktails, and a full dinner menu.
For your fitness convenience, we offer ellipticals, treadmills, and weights.
The Business Center is located on the 1st floor and is complimentary to all of our guests. We have the latest equipment available for your use, including a Windows compatible personal computer with Microsoft Office®, laser jet printer, copy machine, as well as general office equipment and supplies. Please dial the Guest Service Hotline for more information or assistance. For Internet access and information, see Complimentary Internet Access.
Check-In / Check-Out
Check-In begins at 3:00 pm and Check-Out time is 12:00 pm. To request a late check-out, please dial the Guest Service Hotline for assistance.
Cribs and Rollaways
Cribs and rollaways are available upon request. Please contact the Guest Service Hotline for assistance. Cost for rollaway use is $20.00
Emergency Services can be reached in one of two ways:
Push the Emergency Dial button on the face of your phone above the Red Cross, which will connect you directly to the Front Desk for immediate assistance.
Dial 911 from outside emergency services. IF you contact outside emergency services, please notify the Front Desk to that our team members can direct outside emergency services to your guestroom.
Houses of Worship
A list is available at the Front Desk.
Coin operated washers and dryers are located on the 2nd & 5th floor for your convenience. Laundry soap is available in the Pavilion Pantry® located adjacent to the Front Desk.
Ice / Vending Machines
Ice machines are located on every floor. Vending is located on every floor excluding the ground floor.
Lost and Found
Please dial the Guest Service Hotline regarding any lost and found items.
For room reservations, please visit our website at www.HGI.com. You can also call 1-877-STAY-HGI (1-877-782-9444) for reservations.
Safe Deposit Boxes
Do not leave money and valuables unattended in your guestroom. Complimentary Safe Deposit boxes are available for your use at the Front Desk.
Sales / Conference & Meeting Services
For more information, please contact our Sales Department located in the administrative offices of the hotel. Professional assistance is available to cater your meeting, banquet or group needs.
Our indoor heated swimming pool and whirlpool spa are open from 5:00 am to 10:00 pm daily. Parents are required to be present while children are in the pool area and all guest are to follow the posted rules.
Please dial the Guest Service Hotline for assistance in requesting a wake-up call.
Complimentary Internet Access
Refer to the Technology Service or Complimentary Internet Access of this directory.
Long Distance Calling
Direct dialed long distance or international calls will be billed to your account only if the called party answers. For unanswered local or 0+ calls that ring beyond 45 seconds (approximately 7 rings), our call accounting equipment will post charges to your account in accordance with our proposed rates.
You may obtain free rate information at any time by dialing 8 + 00 and ask for the AT&T Operator for the rates of an Operator Dialed Business Day Call. Hilton subscribes to AT&T Long Distance and Operator Services. AT&T is also our local carrier. You have the right to reach out long distance carriers from this telephone and you may do so by dialing the access code provided by that carrier.
Direct complaints to: Federal Communications Commission:
FCC Enforcement Division;
CCB Room 6202;
Washington, D.C. 20554
Complaints for AT&T, may be directed to (800) 225-5288.
Voicemail and Telephone
Refer to in-room phone guide on your telephone or see below:
Guest Services Hotline: Dial 0
Room Service: Dial 4922
Room to Room: Dial 7+Room Number
Local Calls: Dial 8+Number
Long Distance: Dial 8+1+Area Code+Number
International: Dial 8+011+Country Code+City Code+Number
Credit Card, Collect, Operator Assisted: Dial 8+0+Area Code+Number
Toll Free: 8+1+10 Digit Toll Free Number
Emergency: Dial 911
Safety and Security Procedures
In Case of Fire ...
Plan what to do when you check in so that you are prepared in case a fire does occur. Remember, access to your room is gained from an interior passageway, and each passageway is served by interior stairways, which lead directly to the parking lot level.
When you hear an alarm, ACT, don't investigate.
If fire is in your guest room, get out and close the door. Once out, report the fire. Use stairways to exit the building, do NOT use the elevator.
If fire is not in your room, leave if you can. First, feel the door. If it's cool, open it slowly and go to the nearest EXIT. IF your guest room door is hot, do not open it.
Your room may be the safest place to be. Seal all cracks with wet towels, shut off the fans and signal out your window. Dial 911 to call the fire department and wait to be rescued. Refer to evacuation plans on the back of the guest room doo for egress routes.
Guest room doors are fitted with an electronic locking system that locks automatically when the door is closed. For increased security while you are in the room, engage both the dead bolt and swing lock located above the door hardware. Your room key will operate your door lock until 12:00 pm on your departure date. If you have any questions during your stay, please call the Guest Services Hotline.
Do not allow any persons to enter your room without first identifying them. A door viewer is provided in the door for your safety. If there is any doubt about the person's true identity, please dial the Guest Services Hotline.
Our room keys do not display room numbers. If you lose or misplace your key, notify the Front Desk as soon as possible. You will be required to provide identification to replace a lost room key. Be sure to leave your room key with the Guest Service Representative upon departure or leave it in your room. Do not give your key to others.
Americans with Disabilities Act (ADA)
For any questions or complaints regarding the services, amenities, accommodations, or facilities provided to persons with disabilities, please contact the hotel's ADA Contact Person at 207-784-4433. Complaints of disability discrimination may also be filed with the U.S. Department of Justice at www.ada.gov or by calling (800) 514-0301 (voice) or (800) 514-0383 (TTY).
Security Tips for Travelers
The following tips are recommended whenever and wherever you travel.
Don't answer the door in a hotel room without verifying who it is. If a person claims to be an employee, call the Front Desk and ask if someone from their staff is supposed to have access to your room and for what purpose.
When returning to your hotel late in the evening, use the main entrance of the hotel. Be observant and look around before entering parking lots.
Close the door securely whenever you are in your room and use all of the locking devices provided.
Don't display guest room keys in public, or leave them visible on restaurant tables, at the swimming pool, or in public areas.
Do not draw attention to yourself by displaying large amounts of cash or expensive jewelery.
Don't invite strangers to your room.
Place all valuables in the hotel's safe deposit box.
Do not leave valuables in your vehicle.
Check to see that any sliding doors or windows and any connecting room doors are locked.
If you see suspicious activity, please report your observations to the Management.
Complimentary Internet Access
How Are You Connecting?
A. Wired Access / Ethernet Cable
B. Wireless (WiFi) using Microsoft Windows
C. Wireless (WiFi) using MAC OS X
A. Wired Access
Start with your computer turned off
Connect the Ethernet cord to your computer
Turn your computer on
Open your internet browser
Follow on-screen sign-on instructions
B. Wireless Access (WiFi) for laptops with Microsoft Windows Only
Turn your laptop on
Select View Network Connections
Select Wireless Network Connection
Select HILTON HONORS as your wireless network and Connect
Open your internet browser
Follow sign-on instructions. Once the connection to the internet is established, you can proceed with your desired activities. Your computer must have wireless capabilities to access the internet via wireless. Your laptop must either have a wireless card or an internal wireless chip. Ensure your network adapter is enabled.
C. Wireless Access (WiFi) for MAC OS users version 10 or higher
Turn your laptop on and go to System Preferences
Select Network icon
Click on the Airport icon in the bar
Ensure Airport is turned on
Select HILTON HONORS wireless network
Open your internet browser
Follow sign-on instructions. Once the connection to the interest is established, you can proceed with you desired activities.
For 24-Hour Assistance
For 24-Hour assistance with high-speed internet access, call StayConnected Customer Care at (888) 266-1096. There will be no charge for the call.
Trouble Shooting Common Issues
"Page Cannot Be Displayed"
If you open your browser and receive this error message, check for internet connectivity by typing any valid internet website such as www.hilton.com in your address bar. If you still cannot connect, contact StayConnected Customer Care.
"HTTP Proxy Error"
If you open your browser and receive this error message, uncheck any proxy settings in your browser. Check for these Tools, Internet Options, Connection, or LAN settings.
If you are using a wired connection, the Ethernet cord plugged into your PC may connect to a modem on the desk or plugged into a wall nearby. If you see a modem and can easily examine it, verify that the lights are on and that the unit is plugged into an electrical outlet. The phone line should be connected to the wall on one end and to the DSL port on the modem end. Verify all cables are connected, i.e. power and Ethernet.